Frequently Asked Questions

Here's a list of our most frequently asked questions. For any other inquiries, please email us at orders.cecilesbathandbody@gmail.com.

HOW DO YOU USE BRIGHTENING FACIAL GRAINS?

Mix one half teaspoon of the Brightening Facial Grains with 1-2 drops of water to create a paste, and use more or less depending on your needs.  Use the paste on a well-moistened face and is easily used during the shower should be used on well moistened skin. 

For a deeper cleanse and to combat an active breakout, mix the Brightening Facial Grains with the lather from our Detoxifying Charcoal Soap. 

WHAT IS THE REFUND + RETURN POLICY? 

Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase. We offer a 30-day money-back guarantee for products purchased on CecilesBathandBody.com. 

• If you are returning a product you purchased within the last 30 days, email us at info@cecilesbathandbody.net to initiate your return. We are unable to accept returns of partial sets or bundles. Once the return is approved, please allow 10 days for the return to be processed.
• Orders made between 31-60 days of purchase may qualify for store credit only, provided that there is at least 50% of the product remaining. Email us at info@cecilesbathandbody.net to initiate a return authorization.  

Please note: We are not able to refund original shipping charges as these are paid directly to the carrier. Cecile's does not refund orders for packages that are lost or stolen, and will need to place a claim with the shipper instead. This process will delay a refund by 10 business days.